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Have questions? Reach out to us!

Here are some answers to Frequently Asked Questions:

When will my order arrive?
Orders are usually shipped within 2-5 business days, and transit times vary depending on the destination. Most shipments are delivered within 7-10 business days of purchasing. After shipping your order, you'll receive an email with tracking information. 

Can I return or exchange something?
To be eligible to a refund, the item must be faulty or damaged. We do not accept refunds if you change your mind. The reason for this is that our products are only printed when they are ordered. This production model minimizes waste and thus contributes to development of more sustainable fashion business. Please check here for more details.

Why don't you ship to my country?
Limiting our shipping to specific regions is part of our effort to minimize the environmental impact associated with long-distance transportation. By focusing on local markets, we aim to reduce carbon emissions and promote sustainability. However, we continuously evaluate opportunities to expand our shipping capabilities responsibly in the future.

How much is shipping?
Shipping at Hug From Nature is free.

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